Terms and Conditions

Last updated: 22 July 2026

These Terms and Conditions apply to your use of the Pure Vitality website and purchases made through purevitality.co.nz.

By accessing this website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the website or place an order.

In these Terms, “Pure Vitality”, “we”, “us” and “our” refer to Pure Vitality Limited. “You” and “your” refer to the person accessing the website or purchasing our products.

1. About Pure Vitality

This website is operated by:

Pure Vitality Limited
Email: sales@purevitality.co.nz

Pure Vitality’s online orders are packed and dispatched by an independent third-party logistics provider in Auckland, New Zealand.

Fulfilment and approved returns facility:

Pure Vitality Limited – Returns
259 James Fletcher Drive
Ōtāhuhu
Auckland 2024
New Zealand

This facility is not a retail store or customer-service location. Customers must contact us before sending a return. Returns sent without prior approval may not be accepted or correctly matched to an order.

2. Website information

We make reasonable efforts to ensure the information displayed on our website is accurate and current. However, product information, pricing, availability, images and other website content may occasionally contain errors or require updating.

We may correct errors, update information or withdraw products at any time.

If a material error affects an order you have already placed, we will contact you and provide an appropriate solution. This may include confirming the corrected information or cancelling and refunding the affected part of the order.

Product images are provided for illustrative purposes. Packaging, labels, colours and product appearance may change from time to time.

3. Health and product information

Information provided on this website is general product and educational information only. It is not intended to replace advice from a qualified healthcare professional.

Pure Vitality products are not intended to diagnose, treat, cure or prevent any disease.

Always read the product label and use products only as directed. Do not exceed the recommended daily amount.

Consult a qualified healthcare professional before using a supplement if you:

• Are pregnant or breastfeeding;
• Are taking prescription medication;
• Have an existing medical condition;
• Are considering giving a product to a child;
• Have a known allergy or sensitivity; or
• Are uncertain whether a product is suitable for you.

Individual experiences with dietary supplements may vary. We do not guarantee that a product will produce a particular health or wellness outcome.

Stop using a product and seek appropriate advice if you experience an adverse reaction.

4. Ingredients and allergens

Ingredients and relevant product information are displayed on each product page and on the physical product label.

You are responsible for checking the complete ingredient list and any warnings before purchasing or using a product, particularly if you have an allergy, sensitivity, dietary restriction or medical condition.

Some products may contain or be derived from animal products, bee products, soy, shellfish or other potential allergens.

Please contact us before purchasing if you require additional ingredient or allergen information.

If information on the website differs from the physical product label, contact us before using the product.

5. Eligibility to purchase

To place an order through this website, you must:

• Be legally able to enter into a binding agreement;
• Provide accurate contact, billing and delivery information; and
• Be authorised to use the selected payment method.

We may decline or cancel an order where we reasonably suspect fraud, unauthorised activity, misuse of a promotion, a pricing error or an attempt to purchase products for unlawful resale.

6. Prices and currency

Unless otherwise stated, all prices displayed on our website are in New Zealand dollars.

Applicable delivery charges are displayed at checkout before you complete your purchase.

Pure Vitality currently accepts and fulfils orders for delivery within New Zealand only.

7. Orders

Submitting an order through our website is an offer to purchase the selected products.

After receiving your order, we will send an acknowledgement or confirmation to the email address you provided. An automated order acknowledgement does not necessarily mean we have accepted your order.

We may decline or cancel an order before dispatch if:

• A product is unavailable;
• A price or product description contains a material error;
• Payment cannot be authorised;
• Delivery is unavailable to the supplied address;
• The order contains incomplete or inaccurate information;
• The order appears fraudulent or unauthorised; or
• The order breaches these Terms and Conditions.

If we cancel an order after payment has been received, we will refund the affected amount to the original payment method.

8. Product availability

All products are subject to availability. Adding a product to your cart does not reserve stock.

If an ordered product becomes unavailable, we will contact you and may offer:

• A suitable replacement, subject to your agreement;
• A revised dispatch timeframe; or
• A refund for the unavailable product.

We will not substitute a product without your agreement.

9. Payment

Available payment methods are displayed at checkout and may change from time to time.

By placing an order, you confirm that:

• The payment information supplied is accurate;
• You are authorised to use the selected payment method; and
• Sufficient funds or credit are available to complete the transaction.

Payments may be processed by third-party payment providers. Their separate terms and privacy practices may also apply.

We do not guarantee that every advertised payment method will always be available.

10. Promotions and discount codes

Promotions and discount codes are subject to any additional conditions displayed with the offer.

Unless otherwise stated:

• Only one discount code may be used per order;
• Discounts cannot be exchanged for cash;
• Discounts cannot be applied retrospectively;
• Promotions are available for a limited time and while stocks last; and
• Delivery charges are not included when calculating a percentage discount.

We may cancel or amend a promotion where necessary to correct an error or address misuse.

This will not affect orders that have already been validly accepted, except where an obvious pricing or technical error has occurred.

11. Gift vouchers

Gift vouchers may be used only in accordance with the conditions provided at the time of purchase.

Unless otherwise stated, gift vouchers:

• Cannot be exchanged for cash;
• Cannot be used to purchase another gift voucher;
• Must not be copied, altered or resold without permission; and
• Are the responsibility of the holder.

Nothing in this section limits any rights that cannot legally be excluded.

12. Shipping and delivery

Pure Vitality currently accepts and fulfils orders for delivery within New Zealand only.

Our processing timeframes, estimated delivery timeframes, tracking information and delivery conditions are explained in our separate Shipping & Delivery Policy.

Orders are packed and dispatched by an independent third-party logistics provider in Auckland.

Delivery timeframes are estimates rather than guarantees. Delays may occur because of couriers, public holidays, weather events, incorrect addresses or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if you notice an error.

We cannot guarantee that a delivery address can be changed after an order has entered the fulfilment process.

13. International orders

International ordering and delivery are currently paused while we review and navigate international shipping, customs and import requirements.

At present, orders placed through purevitality.co.nz can be delivered only to valid New Zealand addresses.

We are working towards making international delivery available again. However, we cannot provide a confirmed timeframe or guarantee that every product will be available for delivery to every country.

If international delivery resumes, available destinations, eligible products, delivery charges and relevant conditions will be displayed at checkout and in our Shipping & Delivery Policy.

Orders submitted using an unsupported international delivery address may be declined or cancelled.

If payment has already been received for an order we cannot fulfil, the affected amount will be refunded to the original payment method.

14. Returns and refunds

Our return requirements, refund process and voluntary money-back guarantee are explained in our separate Refund Policy.

Customers must contact us at sales@purevitality.co.nz before returning a product. We will provide return instructions and notify our third-party logistics provider.

Approved returns should be addressed to:

Pure Vitality Limited – Returns
259 James Fletcher Drive
Ōtāhuhu
Auckland 2024
New Zealand

This facility is not open for customer visits, purchases or order collections.

Returns sent without prior approval or sufficient identifying information may not be accepted or correctly matched to an order.

Refunds approved under our Refund Policy will ordinarily be returned to the original payment method. Processing times may vary depending on the payment provider.

15. Money-back guarantee

Where a Pure Vitality product is covered by a voluntary money-back guarantee, the eligibility requirements and claim process will be stated in our Refund Policy.

The money-back guarantee applies only to eligible purchases made directly through purevitality.co.nz, unless otherwise stated.

A claim may require:

• Proof of purchase;
• The relevant order number;
• Information identifying the product;
• Compliance with the stated claim period; and
• Return of the product or packaging where reasonably required.

Our voluntary money-back guarantee is additional to, and does not replace or limit, your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.

16. Faulty, damaged or incorrect products

Please contact us promptly if your order arrives faulty, damaged, unsafe, incorrectly supplied or materially different from its description.

When contacting us, please provide:

• Your order number;
• A description of the issue; and
• Photographs where reasonably possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable New Zealand consumer law. Depending on the circumstances, this may include replacement or refund.

Do not dispose of the product or packaging until we have responded, unless keeping it would create a safety risk.

17. Consumer rights

Nothing in these Terms and Conditions excludes, restricts or modifies any right or remedy that cannot legally be excluded, including applicable rights under the:

• Consumer Guarantees Act 1993;
• Fair Trading Act 1986; and
• Contract and Commercial Law Act 2017.

Where products are purchased for personal or household use, the Consumer Guarantees Act may provide guarantees that cannot be excluded by these Terms.

Where products are acquired for business purposes, any agreement to contract out of the Consumer Guarantees Act must be expressly agreed in writing and must be legally permitted. It will not be inferred merely because an order was placed through this website.

18. Product reviews and submitted content

If you submit a product review, photograph, testimonial or other content, you confirm that:

• It reflects your genuine experience;
• It is not false, misleading, defamatory or unlawful;
• You have permission to submit it;
• It does not infringe another person’s rights; and
• It does not contain another person’s confidential or personal information without permission.

We may moderate, decline or remove submitted content where reasonably necessary.

Submitting content does not guarantee that it will be published. We will not edit a review in a way that materially changes the reviewer’s meaning.

19. Intellectual property

Unless otherwise stated, the website and its contents—including text, photographs, graphics, branding, logos, product descriptions and page design—are owned by or licensed to Pure Vitality Limited.

You may view and use the website for personal, non-commercial purposes.

You must not reproduce, modify, distribute, republish or commercially exploit website content without our prior written permission, except where permitted by law.

20. Acceptable website use

You must not:

• Use the website for unlawful or fraudulent purposes;
• Attempt to gain unauthorised access to the website or its systems;
• Introduce malware or other harmful code;
• Interfere with the website’s security or operation;
• Systematically extract website data without permission;
• Impersonate another person; or
• Use website content in a false, misleading or deceptive manner.

We may restrict access where reasonably necessary to protect the website, our customers or our business.

21. Third-party services and links

Our website may contain links to third-party websites or use third-party services, including payment, fulfilment, courier, analytics and social-media services.

We are not responsible for the content or availability of third-party websites. Accessing a third-party website is at your discretion and may be subject to that provider’s terms and privacy policy.

The use of third-party providers does not limit our obligations under applicable consumer or privacy law.

22. Website availability

We aim to keep the website available and secure, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict the website for maintenance, security, upgrades or circumstances outside our reasonable control.

23. Liability

To the maximum extent permitted by law, Pure Vitality Limited will not be responsible for indirect or consequential loss arising from the use of the website or our products.

However, nothing in these Terms excludes or limits our liability where doing so would be unlawful, including liability arising under applicable New Zealand consumer law.

You are responsible for following product directions and warnings and obtaining professional advice when appropriate.

24. Privacy

Our collection, use, storage and disclosure of personal information are explained in our separate Privacy Policy.

By using the website or placing an order, you acknowledge that your personal information will be handled in accordance with that policy.

Information required to process an order may be shared with relevant service providers, including our payment, fulfilment and delivery providers.

25. Changes to these Terms

We may update these Terms and Conditions to reflect changes to our website, products, business practices or legal obligations.

The updated version will be published on this page with a revised “last updated” date.

Changes will not retrospectively alter the terms applying to an order already accepted, except where required by law or agreed with you.

26. Governing law

These Terms and Conditions are governed by New Zealand law.

The New Zealand courts will have non-exclusive jurisdiction over disputes arising from these Terms or your use of the website.

27. Contact us

Questions about these Terms and Conditions, our products or an order can be directed to:

Pure Vitality Limited
Email: sales@purevitality.co.nz

Our online orders are packed and dispatched through an independent third-party logistics provider in Auckland.

Approved returns address:

Pure Vitality Limited – Returns
259 James Fletcher Drive
Ōtāhuhu
Auckland 2024
New Zealand

Please contact us before returning any product so we can provide return instructions and notify our fulfilment provider.

This address is not open for customer visits, purchases or order collections.