Subscription Policy

Last updated: 22 July 2026

This Subscription Policy applies to recurring subscription purchases made through purevitality.co.nz.

Our subscriptions are managed through Loop Subscriptions. By selecting a subscription purchase option and completing your order, you agree to this Subscription Policy, our Terms and Conditions, Refund Policy, Shipping & Delivery Policy and Privacy Policy.

1. How subscriptions work

Selected Pure Vitality products may be purchased as an automatically renewing subscription.

When starting a subscription, the product page and checkout will display:

• The product included in the subscription;
• The subscription price;
• The selected delivery and billing frequency;
• Any applicable subscription discount; and
• The amount due when the subscription begins.

By completing a subscription purchase, you authorise Pure Vitality and its payment provider to automatically charge your selected payment method at the frequency shown when you subscribed.

Your subscription will continue until it is cancelled.

2. Subscription frequency

Available delivery frequencies may vary between products. The frequency you select will be displayed before checkout and recorded in your subscription account.

Each recurring subscription order will be created according to the selected schedule.

Where enabled, you may be able to change your delivery frequency or next order date through the customer subscription portal.

3. Subscription prices and discounts

The price and any applicable discount will be displayed when you begin your subscription.

Subscription discounts:

• Apply only to eligible subscription products;
• Cannot ordinarily be combined with another discount unless stated otherwise;
• Have no cash value; and
• Apply only while the subscription and relevant offer remain active.

Delivery charges, where applicable, will be displayed at checkout or included in the recurring order according to the subscription terms shown when you subscribe.

4. Automatic recurring payments

By starting a subscription, you authorise recurring charges to your selected payment method until the subscription is cancelled.

Charges will occur according to the billing frequency selected when the subscription was created or subsequently updated.

Your payment details are processed securely by the relevant payment provider. Pure Vitality does not directly store complete payment-card details.

You are responsible for ensuring that your payment information remains current and that sufficient funds are available for each recurring payment.

5. Managing your subscription

You can manage your subscription through the customer subscription portal.

Depending on the options enabled for your subscription, the portal may allow you to:

• View your active subscriptions;
• View your next scheduled order;
• Change your delivery frequency;
• Reschedule an upcoming order;
• Skip an upcoming order;
• Pause and resume a subscription;
• Update your delivery address;
• Update an eligible payment method; or
• Cancel your subscription.

Some features may not be available for every subscription.

You may also contact us at sales@purevitality.co.nz if you need help managing your subscription.

6. Skipping or rescheduling an order

Where this option is available, you may skip or reschedule an upcoming order through the customer subscription portal.

Changes must be completed before the upcoming order has been processed.

Once an order has been processed, charged or sent to our third-party fulfilment provider, we may be unable to stop or change it.

Skipping an order does not cancel the subscription. Future orders will continue according to the subscription schedule unless you make another change or cancel the subscription.

7. Pausing a subscription

Where enabled, you may pause an active subscription through the customer subscription portal or by contacting us.

While a subscription is paused, new recurring orders will not ordinarily be created until the subscription is resumed.

Pausing a subscription does not cancel it. Once resumed, recurring orders and payments will continue according to the updated schedule.

8. Cancelling a subscription

You may cancel your subscription at any time before your next recurring order is processed.

Subscriptions can be cancelled:

• Through the customer subscription portal, where cancellation is enabled; or
• By emailing sales@purevitality.co.nz.

If cancelling by email, include:

• Your full name;
• The email address used for the subscription;
• Your subscription or previous order number, if available; and
• The product subscription you wish to cancel.

We recommend cancelling through the portal or contacting us as early as possible before the next scheduled order.

Cancelling a subscription stops future recurring orders. It does not automatically cancel or refund an order that has already been processed, charged, packed or dispatched.

We do not charge a separate cancellation fee.

9. Orders processed before cancellation

If a recurring order has already been processed before your cancellation is completed, contact us as soon as possible.

We may be able to stop the order if it has not entered fulfilment, but this cannot be guaranteed.

If the order has already been packed or dispatched, it will be handled in accordance with our Refund and Return Policy.

10. Changing or cancelling by email

Email cancellation and change requests are not complete until they have been received and processed by our team.

We will confirm when your requested subscription change or cancellation has been completed.

If your next order is due soon, using the customer subscription portal is generally the quickest way to make an immediate change.

Please retain your cancellation confirmation for your records.

11. Failed or declined payments

If a recurring payment is declined, our subscription or payment provider may attempt to process the payment again.

We may contact you and ask you to update your payment details.

An order will not be dispatched until payment has been successfully completed.

If payment remains unsuccessful, the affected order may be delayed or cancelled, and the subscription may be paused or cancelled.

We are not responsible for fees charged by your bank or payment provider.

12. Changing a payment method

Where supported, payment information can be updated through the customer subscription portal.

For security reasons, we may be unable to update payment details directly on your behalf.

If you cannot update your payment method through the portal, contact sales@purevitality.co.nz for assistance.

13. Changing a delivery address

You are responsible for keeping your subscription delivery address accurate and current.

Address changes must be completed before the next order is processed.

Updating an address after an order has been processed may not update the delivery address for that order.

If an order is delivered to an old or incorrect address because the subscription details were not updated in time, additional delivery or replacement charges may apply.

14. Product availability

Subscription products remain subject to availability.

If a subscription product becomes unavailable, we may:

• Delay the affected order;
• Contact you to offer a suitable alternative;
• Pause the subscription;
• Cancel the affected order; or
• Cancel the subscription.

We will not substitute a materially different product without your agreement.

If we cancel an order after payment has been received, the affected amount will be refunded to the original payment method.

15. Changes to subscription products or pricing

We may occasionally need to change a subscription product, price, discount, delivery charge or available frequency.

Where a material change affects an active subscription, we will provide reasonable notice before the change applies to a future recurring payment.

If you do not agree to the change, you may cancel your subscription before the next affected order is processed.

A price change will not be applied retrospectively to an order that has already been processed.

16. Returns and refunds

Subscription orders are subject to our Refund and Return Policy.

Cancelling a subscription does not automatically create a refund for a previous or already processed order.

If a subscription product is faulty, damaged, unsafe, incorrectly supplied or materially different from its description, contact us at sales@purevitality.co.nz.

Nothing in this policy limits any rights or remedies available under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.

17. Shipping and delivery

Subscription orders are currently available for delivery to valid New Zealand addresses only.

International ordering and delivery are currently paused while we review and navigate international shipping, customs and import requirements.

Subscription orders are packed and dispatched by our independent third-party logistics provider in Auckland.

Delivery timeframes and conditions are explained in our Shipping & Delivery Policy.

18. Customer portal and third-party provider

Our subscription service is operated using Loop Subscriptions and integrated with Shopify.

The customer portal and subscription-management tools may occasionally be unavailable because of maintenance, technical issues or circumstances outside our reasonable control.

If you cannot access the portal, contact us at sales@purevitality.co.nz for assistance.

The use of Loop Subscriptions or another service provider does not limit our obligations under applicable New Zealand consumer law.

19. Privacy

Personal information required to create, manage and fulfil a subscription may be shared with relevant service providers, including:

• Shopify;
• Loop Subscriptions;
• Payment providers;
• Our third-party logistics provider; and
• Delivery providers.

Personal information will be handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

20. Consumer rights

Nothing in this Subscription Policy excludes, restricts or modifies any right or remedy that cannot legally be excluded.

This includes applicable rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Where this policy conflicts with a right that cannot legally be excluded, the applicable law will prevail.

21. Changes to this policy

We may update this Subscription Policy to reflect changes to our subscription service, business practices or legal obligations.

The latest version will be published on this page with an updated date.

Changes will not retrospectively alter an order that has already been processed.

22. Contact us

For subscription assistance, changes or cancellations, contact:

Pure Vitality Limited
Email: sales@purevitality.co.nz

Please include the email address associated with your subscription and your subscription or previous order number where available.